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Market Research That Changes Positioning, Not Just Slides

Interview scripts and synthesis methods that produce usable messaging.

Dec 2025·11 min read·HS Nexus Senior Team

Research fails to change anything when it asks about preferences instead of behaviour. Positioning shifts come from what people actually did, in their own words.

01Ask about the last time

Replace 'what do you look for' with 'walk me through the last time you chose a vendor for this'. Recalled behaviour is far more reliable than stated preference.

02Capture the language verbatim

Record the exact phrases used to describe the problem. Those phrases become headlines; paraphrases become generic marketing copy.

03Synthesise into trade-offs

Output should be a short list of what buyers will sacrifice and what they will not. That list is directly actionable for positioning; a persona document rarely is.

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